Customer Support

Frequently Asked Questions
What is the size of the class?
The maximum class size is 25 students.

Is the test included in the class?
No, the purpose of the class is to prepare the student to take the test. The test must be arranged separately with a testing facility. Check on each subject test page for respective websites.

When and where is the test given?
The test is given at various private testing facilities in Central Florida. They can be located by looking in the yellow pages of the phone book under "testing." Because the GMAT and GRE tests are taken by computer, the test can be scheduled at any time there are seats available at the testing center.

What percentage of students pass the test after taking the test preparation classes?
Because students take the test after they complete the preparation course, and there is no requirement for them to report their scores to UCF Continuing Education, we do not have statistics on the test scores. What we do have are extremely high indications of instructional satisfaction through documented feedback from test preparation students.

Why is your test preparation class so much cheaper than the private test preparation classes I have found?
Our goal is to offer a quality service at an affordable price and ultimately assist potential undergraduate and graduate level students with matriculation into a degree program.

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Tutoring
Private tutoring is available for standardized test preparation. Tutors are available to prepare students for GRE, GMAT, and SAT tests. Please call (407) 882-0260 or email testprep@mail.ucf.edu for instructor availability and pricing.

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Textbooks

	Title: Nova’s GMAT Prep Course / [adopted 10/07] ISBN: 1-889057-40-1 Either textbook is fine. The content is the same, just different covers.
	Barron's GRE 2009 (17th Ed.) with CD-ROM: How to Prepare for the GRE by Sharon Weiner Green, Ira K. Wolf Publisher: Barron's Educational Series, Inc. ISBN: 0764179497 Effective September 12th, 2009, the UCF Test Prep GRE Review Course will be using the new Barron’s GRE 2010 (18th Ed.) with CD-ROM: How to Prepare for the GRE. by: Sharon Weiner Green, Ira K. Wolf Publisher: Barron’s Educational Series,Inc ISBN: 978-07641-95945
	The Official SAT Study Guide 2nd Edition Publisher: College Board Publications ISBN: 978-0-87447-852-5

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Transfer & Refund Policy

Test Preparation Transfer and Refund Policy:
(Effective for courses with a start date beginning after August 1, 2006)

This transfer policy applies only to the Test Prep review courses in the subject areas of GRE, GMAT, and SAT courses. For transfers related to MCAT or LSAT courses contact our office at 407.882.TEST (8378) as all MCAT and LSAT course transfers will need to be handled on a case-by-case basis.

All refund requests will be required to follow the Division of Continuing Education refund policy, which can be accessed at: http://www.ce.ucf.edu/support/regquestions.asp#rpolicy.

UCF Test Prep Administration will approve all transfer requests, and notify the student of the decision and any pertinent information. Instructors do not have the authority to make decisions on this policy. Notification to instructors does not constitute transfer from the class. The required UCF Test Prep Transfer Request Form must be completed and submitted for review.

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Transfer Process:

1. Complete the transfer form: You, the student, will need to notify the Division of Continuing Education that you wish to transfer from the course that you are registered in. You will need to download the transfer form from the UCF Test Prep website. This is the first step in the process and the most essential. We will consider your transfer request active the day and time that we physically receive the signed form. Any transfer forms received outside of our regular business hours of Monday thru Friday, 8:00 AM to 5:00 PM will be considered “received” on our next regular business day.

2. Payment: There will be a payment required for transferring to another course. A percentage of your registration fee will be applied as a credit to the course that you want to transfer into. The credit will be determined based on how much of the course is remaining, and not on how many classes that you have attended or missed.

We will determine the remaining time for the course from the point in time we receive the transfer form, not from the time it is dated and signed. Only class times that meet after we receive the transfer form will count as remaining course time.

This credit will be applied to the current registration fee of the course being transferred to, and any resulting remaining balance will need to be paid by the student. There will also be an additional transfer fee of $50.00 (fifty dollars) that will be added to your registration fee. The $50.00 transfer fee is required to be paid regardless of how much the credit is calculated as.

Registration Fee Clarification: If you paid the full rate for the course then you will need to pay the full rate for the transfer course (unless you have graduated prior to taking the new course); and if you qualified to pay the Alumni rate for your initial course then you will pay the Alumni rate for the transfer course.

Example of How the Credit is Determined: The amount of your credit is determined by how much of the course is remaining.

• We take the number of hours for your course (ex. 24 review hour course)
• And then subtract the number of hours the course has met (ex. 2 class meeting at 4 hours each equals 8 hours that have met).
• This will give us the remaining number of hours the course has NOT met (ex. 24-8 = 16 hours).
• The remaining amount of class will then be divided by the total number of hours for the course (ex. 16/24 = 66.7%). This is the percentage of your fee that will be applied to the registration fee transfer course.

Sample: Orlando was taking the 16-hour review course, but after two class meetings Orlando decided that he wants to transfer to the 24 review hour course. Orlando paid $399 for the 16-hour review course, and the 24-hour review course fee is $499. How much will the credit be and how much will he need to pay?

Orlando’s class meets for 4 hours each session and there have already been 2 class meetings, so 8 hours of the course have all ready met, and 8 hours or 50% of the course remains. Orlando will receive a credit for 50% of his $399 registration fee that will be applied toward the $499 registration fee for the transfer course.

After the $200 credit is applied, Orlando is left with a $299 registration fee. Once the $50.00 transfer fee is applied to the remaining registration fee of $299, Orlando will need to pay $349.00 for transferring into the 24-hour review course.

SPECIAL NOTES:

Transfers for LSAT and MCAT will be handled on a case-by-case basis, please contact our office at 407.882.TEST (8378).

No portion of your registration fee can be applied to another DCE program or transferred to another person.

UCF Test Prep will not refund textbook purchases, nor will we supply the textbook for the transfer course.

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